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Betting Rules
PokerStars Casino holds a licence issued by the Malta Gaming Authority, reference number MGA/B2C/213/2011, awarded 1 August 2018. Player funds are kept in segregated accounts managed by a leading European bank, and games are independently audited by GamingLabs.
General betting principles
By placing a bet or joining a game, you confirm that you have read and accepted the rules that apply to that activity. Different games can have different instructions, betting options, minimums, maximums, settlement methods and result procedures. The rules displayed for the relevant game or promotion form part of the terms applying to your participation.
You must use your own account and provide information that is accurate, complete and current. Accounts must not be shared, transferred or used by another person. You are responsible for keeping your login details secure and for checking activity on your account. If you believe that someone else has accessed your account, stop using it and contact customer support through the available support channel.
You must be legally permitted to gamble in the location where you are physically present. You are responsible for understanding and complying with the laws that apply to you. PokerStars Casino does not suggest that gambling is permitted in every location or in every form. Access may be restricted where required by law, regulation, technical controls or internal policies.
- Only one player may use an individual account unless the applicable terms expressly state otherwise.
- You must meet any applicable age, identity and eligibility requirements before betting.
- You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
- You must not attempt to manipulate a game, interfere with the service or exploit a technical error.
- You should review your bet details carefully before confirming a wager.
- You must use a permitted payment method and must not make payments on behalf of another player without authorisation.
A bet is generally treated as placed when it has been accepted and recorded by the platform. A displayed selection, amount or balance is not necessarily confirmation that a bet has been accepted. If a bet is rejected, interrupted or not recorded, it may not be valid. The account history or other official record should be used to check whether a transaction was completed.
You are responsible for understanding the nature of the game and the risks involved before you play. Outcomes may be uncertain and cannot be guaranteed. Past results, displayed statistics or previous wins do not predict future results. A bet should only be placed if you are comfortable losing the amount staked.
Placing and confirming bets
Before confirming a wager, check the selected game, bet type, stake, number of entries and any other details shown on screen. You are responsible for confirming that the information is correct. Where a game provides a review or confirmation step, use it before submitting your bet. Once accepted, a bet cannot normally be changed or withdrawn unless the applicable game rules or platform terms allow this.
The available betting options depend on the game, account status, payment balance, technical availability and any limits that may apply. The platform may decline, restrict, suspend or cancel a bet where permitted by the applicable terms. This can include circumstances involving suspected misuse, an account review, a technical problem, a market or game error, legal requirements or responsible gambling controls.
Any displayed stake, return, balance or game information should be checked before play. Information may be delayed or affected by connection problems. If the game screen and the official account record appear to differ, the official record and the applicable game rules will generally be used when reviewing the transaction. Players should avoid placing repeated bets while waiting for a response, as more than one request may be processed.
Game interruptions and technical issues
Internet connections, devices, payment services and other systems can occasionally fail or become unavailable. If a game is interrupted, do not assume that a bet has been cancelled or refunded. Reconnect and check your account history, game history or transaction record where available. An interrupted game may be completed, voided, settled or reviewed in accordance with the rules for that game.
Where a technical error affects a bet, game, balance, result or displayed information, PokerStars Casino may take reasonable steps to correct the error. This may include reversing an incorrect transaction, adjusting an account or voiding activity that could not be fairly or accurately settled. Players must not knowingly benefit from an error and should report suspected errors through the available support channel.
Limits and responsible controls
Betting limits may apply to individual games, account types, payment methods, promotions or other activities. Limits can also be applied as part of identity checks, risk controls or responsible gambling measures. Any limit shown before a bet is placed should be reviewed carefully. A player may also be able to set personal deposit, spending, loss, session or access limits, depending on the tools available.
Results, settlement and account records
Bets are settled using the result determined under the relevant game rules. Results may be based on an authorised game system, a published outcome, a recorded event or another method described for the activity. A result is not changed because a player expected a different outcome, experienced a delay or made a selection by mistake.
Winnings, losses, refunds and adjustments are normally reflected in the account record after settlement. The timing of a display or balance update can vary because of processing, verification, technical or operational reasons. A balance shown on screen may not include a transaction that is still pending or under review. Players should rely on the account history and relevant game record when checking completed activity.
- A winning bet is settled according to the applicable odds, prize, payout or game calculation shown in the rules.
- A losing bet does not generate a return unless the relevant rules provide for a refund or other adjustment.
- A voided or cancelled bet is handled according to the game rules and may be returned, removed or settled without a win or loss.
- Where a result cannot be verified or fairly determined, the activity may be paused, reviewed or settled under the applicable fallback rules.
- Promotional credits or restricted balances may be subject to separate terms and may not be treated in the same way as cash funds.
- Any applicable taxes, reporting obligations or account restrictions remain the player's responsibility where required by law.
You should review account statements and game history regularly. If you identify an unfamiliar transaction, incorrect result or settlement you believe is wrong, raise it as soon as possible with customer support. Include the relevant game, date, approximate time, stake and transaction information where available. Reviews may require account verification or additional information, and the final outcome will be determined using the available records and applicable rules.
If an account contains funds credited in error, those funds may be removed or the related activity may be reversed. If an error results in an incorrect loss or deduction, an appropriate correction may be made after review. Any correction is intended to restore the account to the position that should have applied if the error had not occurred.
Cancellations and refunds
A bet may only be cancelled or refunded where the relevant game rules, platform terms or applicable law allow it. A request to cancel a bet does not guarantee that the bet will be cancelled. If a cancellation or refund is approved, the amount and method of the adjustment will depend on the circumstances and the rules applying to the transaction.
Prohibited conduct, reviews and responsible play
Fair play is required at all times. You must not use software, devices, methods or information that gives an unfair advantage or interferes with the normal operation of a game. You must not collude with other players, create accounts to avoid controls, use another person's payment method without permission or attempt to bypass account, location, age or identity checks.
PokerStars Casino may monitor activity and carry out checks where necessary to protect players, maintain platform security, meet legal obligations or investigate suspected misuse. A review may involve requests for identity, payment, source-of-funds or other information. During a review, access to some or all account functions may be limited, and transactions may be delayed or held until the review is completed.
Where prohibited conduct, a breach of the applicable terms or an integrity concern is identified, action may be taken in accordance with the relevant rules. This may include refusing or cancelling a bet, voiding associated activity, removing an incorrect credit, restricting an account or closing access to the service. Any action will be considered in the context of the available information and applicable requirements.
Disputes and questions
If you have a question about a bet or believe that a result has been settled incorrectly, contact customer support through the support options available on the website or in your account. Provide clear information so the matter can be investigated efficiently. Keep copies of relevant confirmations, screenshots and account records where possible, but do not send sensitive information through an unapproved channel.
These Betting Rules should be read with the current Terms and Conditions and the specific rules for each game. If there is a difference between a general statement on this page and a specific game rule, the specific rule may apply to that game. Rules can be updated from time to time, so check the current version before placing a bet.
Gambling responsibly
Gambling should be entertainment, not a way to make money or recover losses. Set a budget before you play, keep track of your time and spending, and never gamble with money needed for everyday expenses. Do not chase losses, gamble when upset or borrow money to continue playing. If gambling is no longer enjoyable or feels difficult to control, stop playing and use the responsible gambling tools and support information available through the website.
- Decide how much time and money you can afford to spend before you begin.
- Keep gambling separate from essential household spending and financial commitments.
- Take regular breaks and avoid playing when tired, distressed or under the influence of alcohol.
- Do not increase your stakes to recover previous losses.
- Use available deposit, spending, session or access controls when they may help you stay within your limits.
- Seek independent support if gambling is affecting your wellbeing, relationships or finances.
If you choose to stop playing, follow the account closure, cooling-off or self-exclusion options available through the website. Responsible gambling tools are designed to support informed choices, but no tool replaces personal judgement. You remain responsible for deciding whether to gamble and for following the rules that apply to your account and location.