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Contact PokerStars Casino
PokerStars Casino holds a licence issued by the Malta Gaming Authority, reference number MGA/B2C/213/2011, awarded 1 August 2018. Player funds are kept in segregated accounts managed by a leading European bank, and games are independently audited by GamingLabs.
How to get in touch
For assistance by email, contact support@pokerstars-casino.best. When writing to us, use the email address connected to your account where possible. This helps the support team locate the relevant account and provide an appropriate response. Do not send passwords or other sensitive security information in your message.
To help us review your request faster, include the following details:
- Your account email address or username
- A short, clear description of the issue or question
- Relevant dates, transaction references or error messages, where available
- Screenshots if they help explain a technical problem
You can contact support about account access and verification questions, deposits and withdrawals, bonus terms, technical problems, or responsible gambling requests. If your message concerns responsible gambling, please say so clearly so it can be directed appropriately.
Support usually replies within 24 hours, although response times may vary depending on the nature and complexity of your request. Sending one complete message with the relevant information can help avoid unnecessary delays. Please check your inbox and junk folder for our response.