Privacy Policy | PokerStars Casino

Information we may collect

To provide an online casino service, PokerStars Casino may handle information that identifies you or relates to your use of the website. The information collected depends on the services you use, the choices you make and the checks that are required before or during your account relationship.

Account details, such as your name, date of birth, username, password, contact details and account preferences.
Identity and verification documents, including information needed to confirm your identity, age, eligibility and account ownership. These documents may contain information such as an identification number, photograph or residential details.
Payment and transaction records, including deposits, withdrawals, gaming activity, account balances and information used to process or reconcile transactions. Payment providers may handle payment details directly, and we may receive relevant transaction information from them.
Device and technical data, such as your IP address, browser type, operating system, device identifiers, language settings, time zone and information about how you access or use the website.
Communications and support information, including messages, requests, feedback, complaints and records of interactions with customer support.
Marketing and preference information, such as whether you have opted in or out of particular communications and how you interact with messages or promotional content.

You should provide information that is accurate and keep your account details up to date. If you provide information about another person, you should do so only where you are entitled to share it and where the person has been informed as appropriate.

How we use information

Information may be used to establish and operate your account, provide casino features, process requests and maintain a secure and reliable service. We aim to collect and use information for reasonable purposes connected with the website and our relationship with players.

Creating, administering and securing your account.
Providing casino services and remembering relevant settings or preferences.
Processing deposits, withdrawals and other account transactions.
Completing identity, age, verification and account-security checks.
Detecting, preventing and investigating fraud, money laundering, abuse, collusion, technical attacks and other unlawful or unauthorised activity.
Meeting legal, regulatory, record-keeping and responsible gambling obligations that apply to an online casino service.
Responding to questions, resolving disputes and providing customer support.
Monitoring website performance, troubleshooting faults and improving features, content and user experience.
Sending service messages, account notices and other communications needed to manage your relationship with the website.
Sending marketing communications where permitted and where you have provided the required consent or another lawful basis applies.

Where practical, we may combine information from your account, device, transactions and interactions to protect the website, assess risks and provide more relevant services. We do not use your information for purposes that are incompatible with the reason it was collected without appropriate notice or permission, unless a legal requirement allows or requires this.

Sharing, security and retention

Information may be shared with service providers and professional partners that help operate the website. These may include identity and verification providers, payment and transaction providers, technology and hosting providers, security and fraud-prevention services, customer support providers, analytics services and communication providers. Such parties should receive only the information needed for their relevant service and may be required to protect it.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid official request, protect the rights and safety of players or others, investigate suspected wrongdoing, enforce applicable terms, or support a business transfer or restructuring. Where information is handled by a provider in another country, it may be subject to the laws and safeguards that apply in that location.

We use reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee complete security, so you should use a strong, unique password, keep login information confidential and contact support promptly if you believe your account has been accessed without permission.

We retain information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Cookies and similar technologies

PokerStars Casino may use cookies and similar technologies to keep the website working, remember preferences, maintain sessions, improve security, understand how the website is used and support relevant communications. Cookies are small files or similar data stored on your device by your browser or by services used on the website.

Some cookies are necessary for account access, navigation and core website functions. Other cookies may help with performance, analytics or personalisation. Depending on your browser and the website settings available to you, you may be able to accept, block or delete cookies. Players can manage cookies in their browser settings. Blocking some cookies may affect website functionality, account access or the availability of particular features.

Device and cookie information may be used alongside account and security information to help identify unusual activity, prevent abuse and improve the service. Cookie choices may not remove information already collected where that information must be retained for security, legal or operational reasons.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information, and withdrawing consent to marketing communications.

Making a data request

To exercise your data rights, or to ask a privacy question, contact support@pokerstars-casino.best. Please describe your request clearly and provide enough information for us to identify your account. We may need to verify your identity before providing information or making changes, particularly where a request involves account security or sensitive records.

Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and request that it be corrected.
Deletion: ask for personal information to be deleted where there is no continuing reason for it to be retained. Deletion may not be possible for records that must be kept for a period required by law or needed for security, dispute resolution or other legitimate purposes.
Marketing consent: withdraw consent to marketing by contacting support@pokerstars-casino.best or by using an unsubscribe option included in a marketing message. You may continue to receive essential service or account communications.

We will consider requests in accordance with applicable requirements and respond within a reasonable timeframe. If a request cannot be completed in full, we will explain the relevant reason where appropriate. This policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The latest version published on the website will apply from its stated or implied effective date.