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Responsible Gaming
PokerStars Casino holds a licence issued by the Malta Gaming Authority, reference number MGA/B2C/213/2011, awarded 1 August 2018. Player funds are kept in segregated accounts managed by a leading European bank, and games are independently audited by GamingLabs.
Gamble for entertainment
Gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can predict a winning result. Every wager can result in a loss, and you should only gamble with money you can afford to lose after essential expenses and financial commitments have been covered.
Before you play, consider whether gambling fits comfortably within your budget and routine. Treat the money you choose to spend as an entertainment expense, similar to other leisure activities. Do not use rent, mortgage payments, household bills, school costs, emergency funds or borrowed money for gambling.
- Set a spending limit before you start and avoid changing it during a session.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from essential household money.
- Do not chase losses by increasing your bets or continuing for longer.
- Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
- Remember that taking a break or choosing not to play is always an acceptable decision.
Winning does not mean that future results are more likely to be favourable. A previous loss does not make a win due, and a previous win does not make another win more likely. Try to view each game and wager independently, and never rely on gambling as a source of income.
Tools for safer play
Using account controls can help you maintain a clear and deliberate approach to gambling. Depending on the options available to your account and location, you may be able to set or request limits on deposits, spending, losses, session time or account access. Review the available controls before playing and choose limits based on your personal budget, rather than on how much you hope to win.
Deposit and spending limits
A deposit limit can restrict the amount added to your account over a selected period. A spending or loss limit can help you manage how much you are prepared to risk. Limits are intended to support your plan, but they are not a substitute for checking your finances or making careful decisions. If a limit is available, select an amount that remains affordable even if the full amount is lost.
Time reminders and breaks
Time can pass quickly during online play. Use available session reminders, set an alarm or take regular breaks to check how long you have been playing. Stand up, move away from the device and return only if you still feel comfortable with your decision. A longer break may be useful after an intense session or a significant win or loss.
Account pauses and self-exclusion
If you would like to stop gambling for a period, consider using an account break, temporary closure or self-exclusion option where available. These tools can prevent or restrict access for the selected period. Read the information shown when requesting a restriction so you understand how it works, how long it lasts and whether it applies to other accounts or gambling services.
Do not create another account or ask someone else to access an account for you while a restriction is active. If you need help choosing an option, use the available customer support or safer gambling assistance channels. Restrictions should be treated as an important commitment to your wellbeing.
Recognising signs of gambling harm
Gambling may be becoming harmful when it affects your finances, relationships, work, study, health or peace of mind. You do not need to wait for a serious problem before taking action. Early support can make it easier to regain control, and asking for help is a practical and responsible step.
- You spend more time or money gambling than you planned.
- You repeatedly try to win back money you have lost.
- You hide or minimise your gambling from family, friends or colleagues.
- You borrow money, sell belongings or miss bills to continue gambling.
- You feel restless, irritable or anxious when you try to stop.
- You think about gambling frequently or find it difficult to concentrate on other activities.
- You gamble to escape stress, loneliness, sadness or other difficult feelings.
- Gambling causes arguments, relationship difficulties, work problems or financial pressure.
- You continue gambling even though you recognise that it is causing harm.
If any of these signs sound familiar, stop and take a clear view of your situation. Review your recent gambling activity, calculate what you can genuinely afford and consider applying a break or self-exclusion. Talk openly with someone you trust, such as a partner, relative or close friend. A second person can help you keep perspective and support you with practical steps.
It can also help to remove saved payment methods, avoid carrying extra funds for gambling and limit access to gambling websites or applications. These steps are not a sign of failure. They are ways to create space for better decisions while you consider further support.
Getting help in Australia
If gambling is affecting you or someone close to you, support is available in Australia. Consider speaking with a qualified gambling counsellor, a GP, a mental health professional or a recognised gambling support service. These services can provide confidential information, counselling, financial guidance and strategies for reducing or stopping gambling.
You can also contact a trusted person and explain what is happening. Be specific about the support you need, such as help setting limits, checking bills, managing access to money or staying away from gambling for a set period. If you are supporting another person, encourage them to seek professional advice while maintaining your own boundaries and wellbeing.
For current Australian support options, use official government or recognised community resources and verify that the service is suitable for your state or territory. Information about available services can change, so consult the relevant Australian source for up-to-date details rather than relying on an unofficial listing.
If gambling has contributed to an immediate risk to your safety or you are experiencing a mental health crisis, contact emergency services or a crisis support service in your area without delay. Your safety comes first.
Protecting young people and vulnerable people
Online gambling is intended for adults who meet the applicable legal age and identity requirements. Keep your account credentials private, use a secure password and do not allow another person to use your account. Take reasonable steps to prevent children and other unauthorised people from accessing gambling services or devices used to access them.
PokerStars Casino encourages informed, measured play. Review your account activity regularly, use the responsible gaming controls available to you and take action whenever gambling no longer feels like a choice you can comfortably control.