In bonus play, no promo code needed
PokerStars Casino Terms & Conditions
PokerStars Casino holds a licence issued by the Malta Gaming Authority, reference number MGA/B2C/213/2011, awarded 1 August 2018. Player funds are kept in segregated accounts managed by a leading European bank, and games are independently audited by GamingLabs.
1. General terms and eligibility
These Terms & Conditions govern your use of PokerStars Casino, including the website, account functions, casino games, payment services, promotions and related features. Additional terms may apply to individual games, tournaments, campaigns, bonuses or other offers. If a specific rule conflicts with these general terms, the specific rule will apply to the relevant activity.
You must be legally permitted to use online gambling services in the location where you are physically present. You are responsible for checking the laws that apply to you before registering or playing. Access may be restricted from some locations, and registration may be refused where online gambling is not permitted. You must not use the service if doing so would breach applicable law.
You must meet the applicable minimum age requirement and provide accurate, complete and current information. Age, identity, address and payment checks may be required before an account can be used fully, funds can be withdrawn or particular services can be provided. If requested information is not supplied, access to an account or transaction may be delayed, restricted or refused.
- Register only one personal account unless an exception is expressly permitted under the applicable rules.
- Use your own account and do not allow another person to access or operate it.
- Keep login details confidential and notify PokerStars Casino if you believe they have been compromised.
- Do not provide false, misleading, outdated or incomplete information.
- Do not use the service for fraud, money laundering, unlawful activity or any prohibited purpose.
- Do not use bots, scripts, automated systems or software intended to interfere with the service or gain an unfair advantage.
- Do not attempt to avoid security, identity, age or responsible gambling controls.
You are responsible for activity carried out through your account where you have failed to keep your credentials secure. PokerStars Casino may suspend, close or limit an account if it identifies suspected misuse, a breach of these terms, unusual activity, regulatory concerns or a need to protect you, the service or other users. Any action taken will be handled in accordance with applicable requirements.
2. Accounts, deposits and withdrawals
To play for real money, you may need to create an account and complete applicable verification checks. Review all information before confirming registration or a transaction. Details held on your account should match the information connected with the payment method used. Available payment methods may vary and may be subject to separate conditions, verification requirements and transaction limits shown at the time of use.
You must use funds that belong to you and must not deposit money obtained through illegal activity. Deposits should be made only through payment options made available through the service. PokerStars Casino may carry out checks on deposits, withdrawals and account activity to meet legal, security, anti-fraud and responsible gambling obligations.
Withdrawals may be subject to identity verification, payment checks, minimum or maximum transaction requirements and other conditions displayed through your account. A withdrawal may be returned to an approved payment method or processed in another permitted way. Processing times can vary depending on the method selected, verification status, financial institution and other circumstances. Any applicable charges, limits or conditions will be shown where relevant.
You are responsible for checking transaction details before confirming them. If you believe a transaction is incorrect, unauthorised or affected by a technical problem, notify PokerStars Casino through the support options available on the website as soon as reasonably possible. Account and transaction records may be retained for legal, security, dispute resolution and operational purposes.
PokerStars Casino may correct obvious errors, reverse invalid transactions or adjust an account where funds have been credited incorrectly. This may include a technical fault, duplicate transaction, payment reversal or other processing error. You must not knowingly use funds that were credited to your account in error, and you may be required to repay or return an incorrectly credited amount.
3. Games, promotions and technical matters
Casino games are provided for entertainment and involve chance. Outcomes are not guaranteed, and previous results do not predict future results. You should only play with money you can afford to lose. Review the rules, stake options, game information and any displayed return details before participating. Placing a wager confirms that you accept the applicable game rules.
Promotions, bonuses and promotional rewards are subject to their own terms. These may include eligibility requirements, activation steps, expiry dates, wagering or play-through conditions, game restrictions, stake limits, withdrawal rules and other conditions. Read the complete terms of an offer before accepting it. If you do not understand an offer, do not accept or use it until you have obtained clarification.
- An offer may be limited to eligible accounts, games, locations, devices or payment methods.
- Promotional rewards may not have the same value or withdrawal conditions as deposited funds.
- An offer may be changed, withdrawn or cancelled where permitted by its specific terms.
- Abusing an offer, creating multiple accounts or coordinating activity may result in cancelled rewards or account action.
- A promotion may be unavailable where accepting it would conflict with legal requirements or responsible gambling controls.
- Expiry dates and unused promotional balances may apply even if an account remains open.
PokerStars Casino may suspend access to a game, account feature or the wider service for maintenance, security, legal, regulatory or operational reasons. Availability may also depend on your location, device, internet connection and technical compatibility. Although reasonable steps may be taken to provide a reliable service, uninterrupted access cannot be guaranteed.
If a game, wager or transaction is affected by a clear technical error, PokerStars Casino may take reasonable steps to correct the error and restore affected balances or outcomes. Where an outcome cannot be reliably determined, the relevant activity may be voided or handled under the applicable game or service rules. You should not deliberately exploit a technical fault and must report any material error when you become aware of it.
4. Responsible gambling, privacy and legal information
PokerStars Casino supports a safer approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set limits that suit your circumstances, take regular breaks and avoid chasing losses. Never gamble when affected by alcohol, drugs, strong emotions or financial pressure. If gambling is causing concern, stop playing and seek appropriate support.
Player protection tools
Tools and support options may be available to help you manage your play. Depending on the service, these may include deposit limits, session reminders, spending information, time-out options, account restrictions and self-exclusion. Controls may take effect immediately or after a stated period, depending on the type of control and applicable requirements. You should choose limits before playing and review them regularly.
You may request account restrictions or self-exclusion through the account or support channels made available on the website. A self-exclusion request should be taken seriously, and you must not try to bypass it by opening or using another account. Responsible gambling tools are not a substitute for professional assistance. Consider speaking with an appropriate independent support service or health professional if you are worried about your gambling.
Privacy and communications
Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected to create and manage your account, process transactions, verify identity and age, prevent fraud, meet legal obligations, provide customer support, improve services and promote safer gambling. Read the Privacy Policy to understand how information is collected, used, stored and shared.
You may receive service messages relating to your account, transactions, security, verification, responsible gambling settings or changes to these terms. Marketing communications may be managed through available preferences or unsubscribe options, subject to communications that are necessary to provide the service or comply with legal obligations.
Changes, liability and applicable requirements
These terms may be updated from time to time to reflect changes to the service, law, regulation, security requirements or business operations. The current version will apply when you use the service after an update takes effect. Where appropriate, notice of an important change may be provided through the website, your account or another available communication method. You should review the terms regularly.
To the extent permitted by law, PokerStars Casino is not responsible for loss caused by events outside its reasonable control, interruptions to communications or payment systems, misuse of an account, inaccurate information supplied by a player, or failure to follow these terms. Nothing in these terms excludes or limits rights or protections that cannot lawfully be excluded or limited under applicable Australian law.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. Questions, complaints or requests about these terms should be made through the support options provided on the website.